This Privacy Policy describes how Full Circle Health ("the Company," "We," "Us," or "Our") collects, uses, and discloses information when you visit our website or interact with our services. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words with initial capitalized letters have meanings defined below and apply regardless of singular or plural usage.
Definitions
Account: A unique account created for You to access our Service or parts of our Service.
Company: Refers to Full Circle Health, 110 Four Seasons Shopping Center, Chesterfield, MO 63017.
Cookies: Small files placed on Your device containing browsing history details.
Device: Any device that can access the Service, such as a computer, mobile phone, or tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to the Website and all associated communications.
Service Provider: Any natural or legal person who processes data on behalf of the Company.
Usage Data: Data collected automatically, generated by the use of the Service or from the Service infrastructure.
You: The individual accessing or using the Service.
2. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data. While using Our Service, We may ask You to provide personally identifiable information including, but not limited to: email address; first and last name; phone number; address, city, province/state, and postal/ZIP code; health-related information provided during intake or scheduling; and Usage Data.
Usage Data. Usage Data is collected automatically and may include Your device's IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and unique device identifiers. When accessing via mobile device, We may also collect device type, operating system, mobile browser type, and other diagnostic data.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service. These include Browser Cookies (small files placed on Your Device, which You may instruct Your browser to refuse) and Web Beacons (small electronic files that permit the Company to count users who have visited pages or opened emails). We use Session and Persistent Cookies for: necessary/essential purposes (to provide services available through the Website), notice-acceptance purposes (to identify if users have accepted cookies), and functionality purposes (to remember choices You make).
3. Use of Your Personal Data
The Company may use Personal Data to: provide and maintain our Service (including monitoring usage); manage Your Account and registration as a user or patient; contact You by email or telephone regarding appointments, updates, and services; provide news, special offers, and information about our services; manage Your requests and respond to inquiries; complete business transfers (e.g., a merger, sale, or acquisition of business assets); and perform data analysis and service improvement.
4. Sharing Your Personal Data
We may share Your personal information in the following limited situations: with Service Providers who assist us in operating our website and managing appointments (contractually obligated to protect your information and not use it for their own marketing); for business transfers; with Our affiliates who are required to honor this Privacy Policy; for legal compliance when required by law or valid government request; and with Your consent. We do not sell or share your personal data with any third party for marketing or promotional purposes.
5. SMS/Text Messaging Communications
With Your consent, Full Circle Health may send You text message (SMS) notifications, including appointment reminders, scheduling updates, and other information related to the services we provide. Messaging frequency varies, and message and data rates may apply.
You may opt out of SMS communications at any time by replying "STOP" to any message You receive, or by contacting us directly at (314) 682-6600. Reply "Options" to any message for help information.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
6. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period. You may request deletion of your personal data at any time by contacting us (see Section 10). Upon receiving a valid request, we will remove your data from our active systems, subject to any legal retention requirements.
7. Transfer of Your Personal Data
Your information may be processed at the Company's operating offices or in other locations where our service providers operate, and may be transferred to computers located outside of Your province, state, or country where data protection laws may differ. We take all steps reasonably necessary to ensure Your data is treated securely and in accordance with this Privacy Policy.
8. Security of Your Personal Data
The security of Your Personal Data is important to Us. We implement commercially acceptable means to protect Your Personal Data, including encryption, access controls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and We cannot guarantee absolute security.
9. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us immediately so We can remove that information from our systems.
10. Your Access to and Control Over Information
You may exercise the following rights at any time by contacting us: view what personal data we have about you; correct or update inaccurate data; request deletion of your data; opt out of email marketing; and express concerns about our use of your data. To exercise any of these rights, contact us at (314) 682-6600 or [email protected].
11. Third-Party Service Providers
We use the following categories of third-party service providers who may have access to Your Personal Data: website analytics (e.g., Google Analytics / Google Places) to monitor website usage and performance; and appointment scheduling or CRM software that stores patient contact information for appointment management. All third-party providers are vetted and contractually required to protect your data in accordance with applicable law.
12. Links to Other Websites
Our Service may contain links to third-party websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. Changes to This Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of changes by posting the updated Policy on this page and updating the "Last updated" date above. For material changes, we will provide notice via email or a prominent notice on our website prior to the change becoming effective. We encourage You to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, or your personal data, please contact us:
